Many organizations struggle with their ITSM implementation due to the challenges of integrating multiple tools to provide integrated workflows. The increasing sprawl of tools and technologies is compounding this problem. It is best to embrace technologies that can act as building blocks that can be connected instead of using siloed alternatives.
Opsgenie is a modern and feature-packed incident management platform that is also tightly integrated into Jira Service Management for an overall ITSM solution. Jira Service Management has a powerful automation feature where you can add custom rules for sending Slack notifications based on specific criteria like critical alerts or SLA breaches.
Opsgenie has a Slack app that can be utilized for minimizing the friction for incident communications with these features. Check out this video to learn more: