JIRA Service Desk Capabilities Webinar

Service Desk has come to Atlassian JIRA, and with it, a solution for over 40% of JIRA users who are using JIRA as a service desk tool. JIRA Service Desk sits on top of JIRA, which means the same power and flexibility we all love about JIRA, can be leveraged in JIRA Service Desk! JIRA Service Desk, features an intuitive natural language customer interface, customizable team queues, SLAs, and powerful reporting. As experts, its our duty to dabble in the new tools and unlock any tips and tricks that will help in getting the most out of the tool for our customers. We’ve received quite a few questions regarding Service Desk, especially around the issue of configuring JSD to allow for external (non JIRA users) to submit tickets. In this webinar, we’ll take a dive into the flexibility of JIRA Service Desk, and how it can be customized to match your specific team’s process, including a few options you have in configuring JSD as an external, customer facing solution.

You will learn:

  • Ins and outs of JIRA Service Desk capabilities.
  • How to configure JSD to match your specific business process.
  • How to configure SLAs in JSD.
  • How to configure team queues.
  • How to configure JSD as a customer facing solution.
  • How to generate reports and metrics from JSD.
  • Best practices of using JSD.

JOIN US FOR OUR UPCOMING JIRA SERVICE DESK WEBINAR!

Time: 11:00am – 12:00pm EST

When: Wednesday, January 15th, 2014

Learn from the experts!

 
Related Content
addteq_fb_collab4b
The Perfect Match: Confluence & Excellentable
Discover the perfect match for your team's collaboration needs this Valentine's Day. Learn how to seamlessly...
Confluence template
Streamline Root Cause Analysis in Confluence with RCA Template
Explore the benefits of using the Confluence RCA template to streamline root cause analysis, improve...
Excellentable collaborative editing
Supercharge Confluence Tables: Split Cell, Formatting, Formulas and more with Excellentable
With Excellentable you can unlock the Power of Spreadsheets in Confluence tables, Split Cells, Advanced...

Leave a Reply

Your email address will not be published. Required fields are marked *