Unstoppable is an Atlassian app designed by Addteq to help visually impaired users navigate Jira, Jira Service Desk and Confluence. It uses text-to-speech technology and easy to use keyboard commands to navigate through the options on the screen. By integrating with JAWS screen reader, the user is able to search, edit, document and assign Jira tickets & Confluence pages. The app even auto-detects if the user needs access to the program avoiding the need for an additional screen prompt to be navigated.
Technology has enabled users with visual or other impairments to more easily navigate the world around them, and government organizations are increasingly expected to abide by basic digital accessibility standards and to comply with federal requirements.
Organizations, both on the public & private sector side, are beginning to understand the importance of being compliant. One of the biggest reasons is the need for inclusion. All users in today's modern society, deserve to be able to seamlessly use a website, app or any other web service. However, most organizations do not even know that they are not compliant!
This came up recently when the supreme court rejected a request to review a case for Domino's pizza. In this case, Dominos is being sued for not providing accommodations for the visually impaired to be able to use the website. The argument was the user could call or go to a location to place an order. By refusing the case, it now will be held in front of a jury and the consensus for this will not be well for Domino's. This case shows that the government and the general public are beginning to realize the importance to have ALL websites accessible. Not just government agencies and vendor websites.
Section 508 has been revised several times as technology evolves, and its most recent update in 2018 expanded Web Content Accessibility Guidelines (WCAG) that dictate what accessibility features should be available on government websites. The mandate also threatens fines for noncompliant agencies.
Despite the pressure of the mandate and its fines, digital accessibility can be an afterthought for some organizations because it requires a shift in how websites and other digital offerings are developed. Compliance is more complicated than the flip of a switch—it has to be integrated into an organization’s workflow.
Technology has created countless opportunities for individuals with disabilities to navigate society, especially as more day-to-day activities are conducted digitally. With the advent of smart assistants, screen readers, and other artificial intelligence tools, inclusion is more achievable—and it’s up to agencies to provide those tools.
Much of the updated WCAG addresses all the new ways disabled individuals can use online tools and puts the onus on organizations to make their websites accessible. And while compliance with Section 508 includes applying WCAG to the government’s digital offerings, WCAG spans far beyond federal agencies—it’s an international standard for all websites. This has created the expectation that any online action—from ordering a pizza to using social media to getting directions—should be possible for anyone, regardless of disability. And as other countries pass their own laws about accessibility standards, it’s especially important that U.S. agencies are Section 508 compliant.
How do agencies tackle such a big mandate? It completely changes the way websites are designed and built. Now is the time to enact a more holistic, well-rounded approach to online accessibility, and there is the IT software and expertise to help with mandate compliance.
The first step in ensuring Section 508 compliance is to inventory all digital offerings and consider the inclusion point—what would it take for individuals with disabilities to be included in the day-to-day use of their websites or other technology? Brainstorm what it would take to achieve that and how much can be done in-house and what tools will be required. It’s also important to establish a workflow that makes accessibility a priority in all planning meetings, quarterly reviews, and general operations. Since some of the legal and technical aspects of digital accessibility require specialized knowledge, many agencies will need to allocate a portion of their budget to hiring outside help, from lawyers and compliance experts to web developers that can build digital tools accessible to all.
As part of the inventory process, organizations should consider every way their digital tools might be accessed—whether through a PC or MacBook, phone or tablet, or one of the many virtual voice assistants. While most every system comes with some sort of accessibility application, they all operate differently, and some disabled individuals may use their own personalized screen readers or accessibility tools.
While a website might meet accessibility guidelines, it’s not always usable in reality—a lot of visually impaired users still have trouble downloading a white paper from an agency website because the screen reader doesn’t support it. There are many such limitations, and organizations need to identify them all through accessibility testing software. Even downloading a screen-reader and testing the organization’s own tools and websites through it is a good start. Using these approaches and the new software tools created to support the mandate allow organizations to change the way digital accessibility is used to support all constituents.
The UnStoppable Solution is the leading visually impaired app for Jira, Confluence and Jira Service Desk. Using keyboard strokes, text-to-speech technology, and an updated interface, UnStoppable allows the users to have full control of their Atlassian tools. Fully compatible with JAWS screen reader. Currently, UnStoppable is compatible with Firefox, Chrome and Internet Explorer. Learn more about the specific features of Unstoppable here: https://www.youtube.com/watch?v=gAX9W6YDPNo&list=PLE9WUHg1PW43H6kSIo8bbRhGf3vI4ofGI
Need to be compliant? Download the Unstoppable Flyer and check out Atlassian’s and Addteq’s Federal 508 Compliance Podcast to learn more.