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Confluence Server connects to einstein.excellentable.net and establishes a secure connection.
This page will help you to troubleshoot these issues with Collaborative Editing:
Please ensure you have installed Excellentable on a supported environment to use Collaborative Editing.
Excellentable collaborative editing is currently supported in the Confluence Server versions.
|Confluence Server(6.1+)||Supported as a BETA feature.|
|Confluence Cloud||Coming Soon|
When you click on the switch to turn on "Collaborative Editing" feature of Excellentable, the switch toggles back to off and you see the error as shown in the below screenshot, check if the confluence server can connect to the Excellentable collaborative editing service(einstein.excellentable.net).
Enabling Excellentable Collaborative Editing may fail from the UI if the confluence server cannot reach https://einstein.excellentable.net. This may be caused by firewall blocking connections from your confluence server to Excellentable collaborative editing service(einstein.excellentable.net). You'll need to open a firewall request for outbound connection to einstein.excellentable.net originating from your confluence server.
You can use below steps to validate that the Confluence server can connect to the Einstein server.
You will need to open the firewall port in order to enable an outbound connection from your confluence server to einstein.excellentable.net. Since einstein.excellentable.net is using "https", please open port number 443.
Before proceeding to below steps, please make sure that Collaborative Editing feature of Excellentable is enabled. You may have to contact Confluence administrator to verify this.
Below is the screenshot which shows that Excellentable is being edited in single user mode. If you see a square user gravatar, it indicates that Excellentable opened in single user mode. A rounded user gravatar indicates that the Excellentable opened in Collaborative Editing mode.
If you cannot see other users live in Excellentable in the Edit mode and Collaborative Editing feature of Excellentable is enabled, the browser may not be able to connect to the below servers. Collaborative editing cannot be performed if the browser cannot initiate connection to Google Firebase even if you have verified a connection to einstein.
Please ensure that your machine has access to Internet and below servers are not blocked in your network.
Please follow the steps below if your environment does not use a proxy server.