What is Recovery Time Objective (RTO) for scoped services?


In the event of a data loss incident, and/or if there is any issue with the underlying infrastructure where data recovery from the backup is desired, Addteq will initiate recovery.

Recovery Time Objective (RTO) times are linked to the client's service level. 

RTO (does not include time required for DNS propagation)

Basic Plan Members ≤ 4 hours

Platinum Plan Members ≤ 2 hours