How to access and log tickets on Addteq Support Customer Portal


Login to Addteq Support Portal

First time users - Registration process as below

  1. First time users will receive an email from Addteq, inviting to Addteq Support portal as below:


    image - 2019-04-30T083557.376.png


  2. Click on the "Visit the portal" and complete your profile by filling out "Full name" and "password" fields
  3. Click on " Save and Continue".

    image - 2019-04-30T083805.161.png


  4. You will now be logged into Addteq Support portal as below:

    image2019-4-30_8-41-24.png


How to raise a ticket on Addteq Support Portal:

  1. Registered users must visit the following URL to raise a request: https://jira.addteq.com/servicedesk/customer/portal/15
  2. Enter your username: <Your email address>
  3. Enter your password: <Password from step 2>
  4. Click on "Log in"

    image - 2019-04-30T084628.891.png


  5. You will now be logged into Addteq Customer Portal, where Application and Request types will be available for you to click and choose.
  6. Select you application (Jira/Confluence/Bamboo/Crowd/Hipchat/Bitbucket/Nexus).
  7. Based on your problem, select the request type from the list (Raise Request/Report a Problem/Ask a Question).
  8. Fill in the details listed below and click on Create button.
    1. Summary→ Short description of issue.
    2. Description → Details of for problem..
    3. Attachment→ If you want to attach any file for analysis.
    4. Company Name → Your company Name.

      image - 2019-04-30T090946.630.png

How to search for tickets you have requested so far:

  1. Login to the Addteq Customer Portal: https://jira.addteq.com/servicedesk/customer/portal/15
  2. Click on Requests( located top right corner)
  3. Then click on All requests
    image - 2019-04-30T092046.323.png
  4. You will now view all your requests, where you can apply filters as below:

    1. Ticket status
    2. Ticket owner
    3. Request type

      image - 2019-04-30T092453.692.png


How to update an existing request

  1. Login to the Addteq Customer Portal: https://jira.addteq.com/servicedesk/customer/portal/15
  2. Click on Requests( located top right corner)
  3. Then click on All requests


  4. Set the filter as shown below, to check all the tickets.

    image - 2019-04-30T093344.159.png


  5. Click on Ticket ID or Summary to view that ticket.
  6. Fill in the Comment field to add a comment for Addteq Support Team
  7. You can also perform actions as listed below:
    1. View Issue status
    2. Get email notifications
    3. Share request with other members
    4. Add an attachment to the ticket
    5. View ticket history and details
      image - 2019-04-30T094726.865.png