How to access and log tickets on Addteq Support Customer Portal

Login to Addteq Support Portal

First time users - Registration process as below

1. First time users will receive an email from Addteq, inviting to Addteq Support portal as below:

   
   
   
   
   
   
2. Click on the "Visit the portal" and complete your profile by filling out "Full name" and "password" fields
3. Click on " Save and Continue".
   
   
   
   
   
   
4. You will now be logged into Addteq Support portal as below:
   
   
   

How to raise a ticket on Addteq Support Portal:

1. Registered users must visit the following URL to raise a request: https://jira.addteq.com/servicedesk/customer/portal/15
2. Enter your username: <Your email address>
3. Enter your password: <Password from step 2>
4. Click on "Log in"
   
   
   
   
   
   
5. You will now be logged into Addteq Customer Portal, where Application and Request types will be available for you to click and choose.
6. Select you application (Jira/Confluence/Bamboo/Crowd/Hipchat/Bitbucket/Nexus).
7. Based on your problem, select the request type from the list (Raise Request/Report a Problem/Ask a Question).
8. Fill in the details listed below and click on Create button.
   1. Summary→ Short description of issue.
   2. Description → Details of for problem..
   3. Attachment→ If you want to attach any file for analysis.
   4. Company Name → Your company Name.
      
      
      

How to search for tickets you have requested so far:

1. Login to the Addteq Customer Portal: https://jira.addteq.com/servicedesk/customer/portal/15
2. Click on Requests( located top right corner)
3. Then click on All requests
   
   

4. You will now view all your requests, where you can apply filters as below:

   1. Ticket status
   2. Ticket owner
   3. Request type
      
      
      

How to update an existing request

1. Login to the Addteq Customer Portal: https://jira.addteq.com/servicedesk/customer/portal/15
2. Click on Requests( located top right corner)
3. Then click on All requests
   
   
   
   
   
4. Set the filter as shown below, to check all the tickets.
   
   
   
   
   
   
5. Click on Ticket ID or Summary to view that ticket.
6. Fill in the Comment field to add a comment for Addteq Support Team
7. You can also perform actions as listed below:
   1. View Issue status
   2. Get email notifications
   3. Share request with other members
   4. Add an attachment to the ticket
   5. View ticket history and details