How can we help?
Are servers patched with the latest security patches and updates on a regular basis? If so how often?
Are servers that support or house data secured in a Data Center that provides physical access controls to authorized personnel only?
Can we downgrade staging to a lower user tier?
Codefactori DO Regions
Does the Codefactori hosting partner have its datacenters Audited for compliance
How often do you refresh staging environment data?
How to access and log tickets on Addteq Support Customer Portal
Is there a 24x7x365 staffed phone number available to clients to report security incidents?
Is there a failover site in case secondary data center is unavailable?
Is there a formal process to ensure clients are notified prior to changes being made which may impact their service?
Is there an expiration of passwords, if so what is the setting?
Is there a scheduled maintenance window which results in client downtime?
Is there data segmentation and separation capability available between different customers?
What checks are performed by Nagios Core and Netdata ?
What checks are performed by Statuscake?
What is Backup Frequency and Retention Policy?
What is Recovery Point Objective (RPO) for scoped services?
What is Recovery Time Objective (RTO) for scoped services?
What is the Codefactori upgrade process?
What monitoring tools are used?
Where is your primary Data Center located?
Where is your secondary Data Center located?
Codefactori Performance - Standard vs Platinum
What monitoring tools are used
Where is your primary data center located
What is the Codefactori upgrade process
Can we downgrade staging to a lower user tier
Can't find the answer you're looking for? Don't worry we're here to help
© Copyright 2017 Addteq Inc. All rights reserved. | Privacy Statement
1-888-923-3837 | USA
1-860-500-1122 | India
USA | India | More...